Let me just state for the record, in case you don't know - I have quite a few pairs of Tory Burch shoes/flip flops. I've never had an issue until now - perhaps as with any brand as it grows, the quality and customer service go out the window. Anyway...I fell in love with the Jake loafers about a month and a half ago during one of TB's sales. I bought a similar pair last year and love them. I tried to add them to my cart and check out like 10x. Something wasn't working but I really wanted them so I kept trying and I finally was able to place my order....only to have it canceled the next day. I was so disappointed. About a week later someone from Tory Burch called me and said they had located the shoes in San Diego. They would pass along my information and send out the shoes. About a week and a half went by and I never heard anything so last week I called TB customer service. They didn't know anything and said maybe someone from corporate had called me. There weren't any notes on the order, etc. so they gave me the phone number of the San Diego store and I followed-up. They didn't know anything either (it's nice to see every work place has communication issues!) but they had the shoes, and I gave them my info.
Fast forward to today...the shoes arrive - the wait it over...I open the box and the shoes have clearly been worn (looks like gum in addition to wear) AND they are damaged (see photos!) I called the store right away and they did not have another pair but said another boutique might but at this point I am cutting my losses - they were on sale, I paid $15.00 to ship them from California and now I have to pay to ship them back. I am really disappointed especially that no one bothered to look at the shoes before they shipped them out. I guess some things aren't meant to be!